Statement of Ethics
At Dax International we are committed to doing the right thing, the right way for our customers, suppliers, colleagues, the environment and the local community.
Our Code of Ethics outlines the standards and behaviours that Dax International upholds. It sets out in brief, key policies and procedures, highlights the Company’s aspirations and also makes the majority of its beliefs very clear.
Please feel free to read through the two sections of our policy to learn more about Dax, our standards, principles and values.
Section One – Company Aspirations
Dax International Ltd was founded in 2000 by the Managing Director, Alan Buck, who with over 30 years experience working in the Aerospace and Defence sector of industry, perceived a need for a reliable and customer orientated stockist and distributor for electro-mechanical products. Dax International Limited meets that need. The experience gained by the Managing Director enables the procurement of products from reputable suppliers at the optimum price and delivery.
Dax International specialises in the purchase and supply of electro-mechanical products, specifically against customer orders. It does not normally carry free stock, but obtains products as and when required, but in certain circumstances, it is prepared to carry allocated stock against customer scheduled or anticipated orders.
Dax International is provides a personal and caring service to its customers. The Directors take a proactive role in the business operations which ensures close contact with customers, suppliers, and company staff at all times.
Dax International has made a continued, unprecedented growth since its inception, both in turnover and its customer base, this includes many major aerospace and defence contractor customers.
Section Two – Company Ethics Code
Our long held company values of Quality and Customer Service differentiate our service. Trust is earned from others as a result of our commitment to these values and the ethical manner in which we behave.
Quality is not optional in the component industry. Complying with applicable laws and regulations in all countries in which we operate has been, and will continue to be, of highest importance to Dax International. Operating under ISO 9001:2008 Dax Internatinal has a clearly defined quality statement with support procedures. All components are fully traceable, right back to the production line.
At Dax International we have developed an enviable reputation for customer service by listening to our customers and giving them what they want, when they want it. We have built our success since June 2000 on combining the sourcing and purchasing knowledge that comes from years of industry experience with a total dedication to service.
The code applies to everyone employed by Dax International. Working at Dax International puts employees in a position of trust and responsibility to uphold our ethical values when dealing with colleagues, customers, suppliers, the environment and our local communities.
All Dax International employees work hard with the common goal of providing outstanding service for our customers. We are committed to an active Equal Opportunities Policy, from recruitment and selection, through training and development, appraisal and promotion right up to retirement. We treat all colleagues with dignity and respect and expect colleagues to treat each other and our customers in the same way.
As a company, Dax International is committed to provide clear, honest and accurate communication directly to colleagues. Dax International values the loyalty and confidence of our customers and employees above all else.
2.1 – Confidentiality
We are committed to maintaining the highest degree of integrity in all our dealings with potential and current clients both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.
We always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
2.3 – Duty of Care
Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including this distributor, should avoid causing any adverse effect on the human rights of people in the organisations we deal with, the local and wider environments, and the well-being of society at large.
2.4 – Conflict of Interest
Due to the sensitive nature of our particular distribution services, we will not provide a service to a direct competitor of a client.
2.5 – Payment
No goods are supplied on credit terms unless previously agreed in writing by Dax International and such credit terms, once granted may be withdrawn by Dax International at any time. Where credit terms apply, all accounts must be settled in full within 30 days of the date of invoice. Dax International reserves the right to charge interest at 1% per annum over the company’s bank overdraft rate from time to time enforce, on all overdue accounts. Except where credit terms apply, orders are accepted only as to cash with order, or if agreed, cash on delivery.
2.6 – Quality Assurance
By operating within the framework of ISO 9001:2008 and having a clearly defined quality statement with support procedures, we concentrate on delivering to these exacting standards, helping us to build a long term, mutually beneficial partnership.
2.7 – Professional Conduct
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
2.8 – Equality and Discrimination
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.
2.9 – Bribery and Corruption
We do not give or accept improper payment or gifts in order to conduct business. We agree the terms of supplier payments at the start of business and pay in accordance with our contractual obligations.
2.10 – Fraud
Fraud is deemed gross misconduct. Disciplinary procedures will be rigorously applied to any instances of fraud which will result in dismissal.
2.11 – Fire, Health and Safety
Together, we have a responsibility to maintain a healthy and secure workplace. Dax International has a responsibility under legislation to protect the Health, Safety and Welfare of all colleagues, customers and contractors on our premises.
2.12 – Environmental Policy
Under our Environmental Policy we have set ourselves several goals for both the present and into the future. Our policy sets out individual commitments, under four sections, Climate Change and the Environment, Waste Management, Philanthropy and Health. We will use our policy as a plan of action and will aim to meet the new environmental and ethical challenges we all face, and respond to the changing demands of our customers, suppliers and employees.
2.13 – Employee Training
Dax International runs a detailed and thorough Staff Development Plan which not only trains each member in their own role but encourages multi-tasking, training and external development.
Monitored by external audit assessors the Staff Development Plan at Dax International follows strict guidelines which are outlined in our Operating Procedures Manual and promotes annual training reviews.
All staff members are trained for two weeks upon commencement of their role in all aspects of the company, promoting job role options from the off. Staff members are then reviewed on an annual basis and are developed according to ability. At Dax International we believe this method has lead to our high staff retention rates and a sound work ethic.
In addition to in house training Dax International offers to add to it’s employee’s skill set by financing external qualifications. Training records are also audited by an external assessor as well as the individual, keeping standards consistently high.
2.14 – Information Governance
Dax International takes full accountability and encourages desirable behaviour in the valuation, creation, storage, use, archival and deletion of information. This includes the processes, roles, standards and metrics that ensure the effective and efficient use of information in enabling Dax International to achieve its goals.
Dax International does not hold any Bank or Credit Card details for any customers of suppliers. All details are destroyed immediately after payments are made.
2.15 – Smoking
All Dax International buildings are smoke free. This means that smoking is not allowed anywhere on company premises, including company cars. To protect the image and reputation of the Company smoking is not allowed in areas visible to customers or visitors entering or leaving a building.
2.16 – Social Networking Sites
Dax International recognises that its employees may use blogs or social networking sites in their personal time.
You should be aware that information posted on these sites is public and may be viewed by colleagues or customers. You have general obligations to act in the best interets of the Company, and not breach confidentiality or the relationships of trust and confidence that exists between you and the company.
This would include posting inappropriate comments on blogs and social networking sites, for example about customers and colleagues. You are encouraged to consider carefully what you post.